Riley Chen — Product Design

Customer Portal

Customer Portal project preview
High-fidelity comps

Background

My Approach

Discovery

Ran ethnographic research in the field, resulting in validated insights and team alignment.

Design & Iteration

Starting with wireframes, I refined through critique cycles and stakeholder review.

Outcomes

$2.3M in incremental ARR. Since shipping, we've measured 300% faster task completion.

Customer Portal

Shipping quality design requires collaboration and iteration. This piece explores that . The implications matter for teams and organizations.

Conclusion

Whether you're shipping your product, this mindset matters.